Leaders of organisations need to demonstrate a complex set of skills. These can be summarised as Leadership, Management, Business Acumen and Personal Effectiveness. The latter is especially important, especially in today’s virtual world.
When I first started my career, I studied clerical work design and measurement, focusing on how to achieve maximum productivity. I later extended my studies into the use of technology, processes and interpersonal skills to maximise productivity. Among other things, what I learned was that even the most stunningly mediocre people can, given the right environment and encouragement, achieve phenomenal performance.
I learned that many of our processes and interactions inhibit, rather than, enable optimal performance as they have failed to evolve with the changing work environment.